Welcome to Vigor Bloom's Terms of Service
Clear, straightforward terms that protect both you and Vigor Bloom while ensuring a safe, secure wellness community for all users.
Our Terms of Service are meticulously designed to foster a trustworthy wellness platform where you can safely engage with cutting-edge health technology and a supportive community. We've outlined our commitments and your responsibilities in accessible language to ensure clarity and build the foundation of a strong, secure relationship.
Effective Date: October 26, 2023
Key Protections & Scope
- Plain language explanations of legal terms.
- Comprehensive coverage for Vigor Bloom's apps, coaching, and community features.
- Transparent user agreement acceptance and ongoing consent management.
Your Role in Our Community
- Clear user rights and protections for your health data.
- Your responsibilities for maintaining account security.
- Fair dispute resolution procedures designed to protect you.
Your Rights and Responsibilities as a Vigor Bloom User
At Vigor Bloom, we empower you with control over your wellness journey. This section details your fundamental rights and the responsibilities that ensure a harmonious and effective community for all.
Your Rights:
- Data Access & Control: You have the right to access, review, and request corrections or deletions of your personal health data stored within Vigor Bloom's services.
- Service Expectations: We commit to providing the services as described, including personalized wellness programs and expert insights. You have the right to clear communication regarding any service changes.
- Account Management: Full control over your account settings, including personal information, notification preferences, and subscription management.
- Intellectual Property: Your original content remains yours. We only ask for the necessary licenses to display and operate our services.
Your Responsibilities:
- Acceptable Use: Engage with Vigor Bloom apps, forums, and consultations respectfully and constructively. Misuse, harassment, or illegal activities are strictly prohibited.
- Content Guidelines: Share content that is appropriate, accurate, and does not infringe on the rights of others. This includes maintaining confidentiality of any private information.
- Account Security: Safeguard your login credentials. You are responsible for all activity under your account. Promptly notify us of any unauthorized use.
- Truthfulness: Provide accurate and complete information during registration and while using our services, especially concerning health inputs for personalized recommendations.
Health Data Protection and Privacy Commitments
Your health data is intensely personal, and its privacy is our paramount concern. Vigor Bloom adheres to stringent protection standards to ensure your information remains secure and under your control.
- HIPAA-Aligned Standards: While Vigor Bloom is not a HIPAA-covered entity, we design our systems to align with critical aspects of HIPAA (Health Insurance Portability and Accountability Act) for data security and privacy, safeguarding your Protected Health Information (PHI) to the highest practical standard.
- User-Controlled Data Sharing: You retain complete control over how your health information is shared. Our platform provides granular settings allowing you to decide what data, if any, is shared with third-party integrations or within the community.
- Transparent Third-Party Integrations: Any integration with third-party wellness devices or applications requires your explicit consent. We clearly outline what data will be shared and how it will be used by these partners before you approve.
- Robust Data Retention Policies: We maintain clear policies on data retention, ensuring your information is only kept for as long as necessary to provide services or comply with legal obligations. You can also request account deletion, which initiates our secure data removal process.
Service Availability, Limitations, and Disclaimers
Vigor Bloom strives for continuous availability and excellence. However, it's important to understand the inherent limitations and disclaimers associated with digital wellness services.
- Wellness Service Availability: We commit to maintaining high service uptime and provide technical support during specified hours. Scheduled maintenance will be communicated in advance to minimize disruption.
- Medical Disclaimer: Vigor Bloom provides general wellness insights, personalized lifestyle recommendations, and non-medical coaching. Our services are not a substitute for professional medical advice, diagnosis, or treatment. Always consult with a qualified healthcare provider for any health concerns.
- Force Majeure: Vigor Bloom is not liable for service interruptions caused by events beyond our reasonable control, such as natural disasters, governmental acts, or widespread technical failures. We will, however, exert best efforts to restore service promptly.
- Geographic Availability: While Vigor Bloom aims to be broadly accessible, certain features or services may be limited based on geographic location due to regulatory requirements or regional partnerships.
Dispute Resolution and Customer Support Procedures
Our commitment to your satisfaction extends to our support and resolution processes. We aim to address any concerns effectively and fairly.
- Customer Support Escalation: For immediate assistance, contact our dedicated support team at [email protected] or call (310) 587-9321. We have clear escalation paths and aim for a 24-hour response time for critical inquiries.
- Streamlined Dispute Resolution: In the unlikely event of a dispute, we encourage direct communication to resolve issues amicably. Should direct resolution not be possible, we offer mediation as a first step, followed by binding arbitration in Santa Monica, CA, if mutually agreed upon.
- Refund and Cancellation Policies: Specific refund and cancellation terms for subscription services and workshops are detailed within your subscription agreement upon sign-up. Generally, cancellations can be made anytime, with refunds prorated based on service usage or workshop attendance policies.
- Governing Law: These Terms of Service and any dispute arising out of them shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.
By continuing to use Vigor Bloom services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
